Frequently Asked Questions
Welcome to Goldfire Wellness! Below you’ll find answers to common questions about ordering, shipping, product information, account management, and more. If you can’t find what you’re looking for, feel free to contact us — we’re happy to help!
🛒 1. Ordering & Payment
Q: How do I place an order?
A: Browse our products, add your favorites to the cart, and head to checkout. Enter your shipping and payment details to complete the purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard) and other secure payment methods. All transactions are encrypted and securely processed.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 24 hours of placing it. Contact customer service as soon as possible. After 24 hours, changes may not be possible due to processing.
Q: Will I receive an order confirmation?
A: Yes. You’ll receive a confirmation email immediately after purchase, followed by a shipping notification once your order is on its way.
🚚 2. Shipping & Delivery
Q: Where do you ship?
A: We ship throughout Canada and select international locations that do not impose tariffs. We’re working to expand our global shipping options.
Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited shipping is available at checkout.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to follow your package through the carrier’s website.
Q: What if my order is delayed or lost?
A: Contact us if your package is delayed or missing. We’ll work with the carrier to locate it or provide a replacement if needed.
🌿 3. Products & Quality
Q: Where are your products sourced?
A: All products come from trusted North American suppliers who meet strict quality and safety standards.
Q: Are your vitamins and supplements FDA-approved?
A: Supplements aren’t FDA-approved before sale, but ours are produced in FDA-compliant, GMP-certified facilities.
Q: How should I store my vitamins and supplements?
A: Store them in a cool, dry place away from direct sunlight. Refer to individual product labels for best practices.
Q: Can I take supplements with prescription medications?
A: Always consult your healthcare provider before combining supplements with medications, as interactions may occur.
Q: Are your products vegetarian or vegan-friendly?
A: Many are! Check each product’s description or label for vegetarian/vegan suitability.
🔄 4. Returns & Refunds
Q: What is your refund policy?
A: Refunds depend on the supplier’s criteria. Please review our Refund & Cancellation Policy for full details.
Q: How do I request a refund?
A: Contact our customer service team within the applicable timeframe. We’ll guide you through the process.
Q: How long does it take to receive a refund?
A: Once approved, refunds are processed promptly. The time it takes to see funds returned depends on your payment provider.
👤 5. Account & Subscriptions
Q: Do I need an account to order?
A: No — guest checkout is available. However, creating an account lets you track orders, manage subscriptions, and save shipping details.
Q: How do I create an account?
A: Click “Sign Up” or “Create Account” on our website and follow the instructions.
Q: How do I manage a subscription?
A: Log in to your account to adjust billing, change delivery frequency, or cancel at any time.
🧬 6. Health & Safety
Q: Are your products safe?
A: Yes. All are made in GMP-compliant facilities and meet North American safety standards.
Q: Can I take multiple supplements at once?
A: It depends. Some combinations are fine, while others may cause interactions. We strongly recommend consulting a healthcare provider.
Q: How do I choose the right supplement?
A: Each product includes a detailed description and ingredients list. When in doubt, consult a healthcare professional.
🔐 7. Privacy & Security
Q: How is my personal information protected?
A: We implement multiple security measures to keep your data safe. Review our Privacy Policy for more details.
Q: Will my information be shared?
A: We only share your data with trusted service providers who help us fulfill your order and keep operations running smoothly.
Q: How can I unsubscribe from emails?
A: Click the “unsubscribe” link at the bottom of any of our emails or adjust your account preferences.
📬 8. Contact Us
Q: How can I reach customer service?
A: Email us at admin@goldfirewellness.shop. We’re happy to help!
Q: What are your support hours?
A: Our team is available Monday to Friday, 9 AM – 5 PM MST. We aim to respond within 24 hours.